Frequently Asked Questions (FAQ)
1. How do I place an order at Cozeyourself?
Ordering from Cozeyourself is simple. Browse our collection, select your favorite items, add them to your cart, and proceed to checkout. Enter your shipping details, choose your preferred payment method, and confirm your order. Once your purchase is complete, you’ll receive an order confirmation via email.
2. Which payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, Klarna, and other secure payment options available at checkout. All transactions are encrypted and processed securely.
3. How long does shipping take?
Orders are typically processed and delivered within 5–8 business days. Delivery times may vary depending on your location. Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your shipment.
4. Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact our customer support as soon as possible at cozeyourself@fp-ecommerce.com. Once an order has been shipped, we are unable to make changes or cancellations.
5. What if an item is out of stock?
If an item is currently unavailable, you can sign up to receive a notification as soon as it is back in stock. Simply use the "Notify Me When Available" option on the product page.
6. Can I return my order?
Yes. You may return your order within 14 days of receiving it, provided the items are unused and in their original packaging. To begin the return process, please contact our customer support team. For more information, please refer to our Return Policy.
7. How can I contact customer support?
Our customer support team is here to help. If you have any questions, feel free to contact us at cozeyourself@fp-ecommerce.com. We aim to respond to all inquiries within 24–48 business hours.